Q: In the past few months, we have had frequent “missed bin collections”. But twice in five days (brown then black) is disgraceful and unacceptable. We, the council tax payers, are not receiving the service for which WE are paying via…

A: My understanding is that it is your garden waste collection which is frequently missed on the scheduled day. This summer due to very high volumes of garden waste being presented particularly in the Bexhill area the collection rounds have struggled…

Q: I regularly receive My Alerts which contains information about planning applications near me and pressing the View Application I am taken to the correct application. In the latest letter was the following:- RR/2018/1650/TN – submitted 19/06/2018; Ticehurst 33/11KV Substation, High…

A: TN’s only relate to telecommunication applications, which this is not. When this application was originally received by the planning department it was assigned a ‘TN’ suffix.   However on closer examination it was determined that as it related to electrical works,…

Q: Who do I ask about holding a car owners club meeting? (24/07/2018)

A: Anyone wishing to hold an event on Rother District Council land, should read the following information on our website:  http://www.rother.gov.uk/eventsbooking or contact Neighbourhood Services on 01424 787531. East Sussex County Council is responsible for on street parking and any queries about…

Q: THE COLLECTION OF OUR BINS, OFTEN THE GREEN, FREQUENTLY FAILS. IS THE CONTRACTOR PENALISED FOR NOT PROVIDING THE CONTRACTED (?) SERVICE? IF NOT WHY NOT? THANK YOU. (23/07/2018)

A: I am sorry to read that your bin collection has been missed and upon investigation it appears that this was due to lack of capacity on the collection vehicle meaning they would have had to return to the depot to…

Q: I duly put my black bin out for collection from 7 am on Thursday. It sat there in the blazing heat all day. No collection was made. I reported non-collection online on Friday. The bin sat in the heat all…

A: Thank you for your enquiry and I am sorry to read that your bin has not been collected on the scheduled day. Upon investigation it appears that, having missed the Thursday schedule, your bin was planned to be collected on…

Q: The Colonnade has a great deal of council tax payers money invested in it. I have recently seen an announcement from the Colonnade copied to Facebook by Sharon Blagrove . It says that the Colonnade are pleased to announce that…

A: An official press release regarding the Colonnade was issued on 16 May 2018.

Q: Camber Western Car Park – last year, it was advertised as gates open in until 6pm and all gates shut at 8pm. I visit after work to walk my dogs and the gates were always shut well before 6pm. So…

A: Thank you for your question and please accept our apologies for any confusion regarding the closing times of the gates at Western Car Park. Since the introduction of the new parking management system we have been reviewing the opening and closing…

Q: I have just taken a look at the council’s equality policy. The list of protected characteristics you are using is incorrect. There are 9 protected characteristics covered by the Equality Act 2010 (age, disability, gender reassignment, marriage & civil partnership,…

A: Thank you for bringing this to our attention, we are reviewing the Corporate Equality Objectives and we will make sure that this is incorporated in all our policies. (18/06/2018)

Q: Fly tipping. Reading an article on fly tipping in Kent, I noted that Folkestone & Hythe have a specific form for reporting fly tipping. Please see link https://www.folkestone-hythe.gov.uk/report-a-problem/fly-tipping I note that RDC use Fix my Street, wouldn’t a detailed form…

A: Thank you for your question regarding the logging of fly tipping on Fix my Street. Fix my Street works well; as does telephoning any reports of fly tipping into Customer Services. Concerns regarding fly tipping received at the Council are…

Q: When is Rye going to have another recycling centre in addition to the existing one on Gibbet Marsh? Every week it is overflowing, bags of recycling and other rubbish dumped beside the bins. I have contacted Customer Services numerous times…

A: Jempsons Rye car park is private, and the owner made a request for the recycling point to be permanently removed. Rother has looked for alternative sites within Rye however space is limited particularly in the public car parks. Rother has…