If you do decide that you want Rother Council to arrange for a collection, please note:

Terms and Conditions

• We do not carry out house clearances.
• The bulky waste collection service is non-refundable and are not amendable once booked.
• Items for collection must be presented outside, at the front of the property by 7 am on the scheduled collection day. Please ensure that the items are visible from a roadside position, and the crew do not have to move objects to get to the items being collected.
• Please ensure access is clear from the collection point to the highway, i.e. no vehicles or other property is blocking access from the collection point to the highway.
• Items must be at ground level, collections will not be made up a flight of steps or using a lift.
• Operatives will not enter the house or garage/outbuilding to collect items, must be presented in the open air.
• All items must be presented together in one collection location.
• For items we cannot collect, please see our prohibited items list
• Any furniture which is being disposed of due to pest infestation i.e. bed bugs must have been treated professionally and double wrapped. If not it will not be collected.
• Mattresses containing human waste or pest infestation MUST be doubled wrapped. If not they will not be collected.
• White goods should not contain food waste or other waste items. Freezers should be fully defrosted.
• All items stated for collection should not contain smaller items within. For example a sideboard with drawers full of smaller items will not be collected.
• We reserve the right not to collect if items are not as described at point of order.
• Please do not ask the contractor to collect additional items. Your order cannot be changed upon collection and payments cannot be made to the collection crew for additional items.
• Items will be collected on the day agreed at the time of your order at any time from 7am (items must be outside by 7am).

Payment methods

• Payment is taken at the end of the Bulky Waste booking form
• All major credit or debit cards are accepted – Visa, MasterCard, Maestro, Solo, Electron.
• We do not currently accept Amex, Diners Club or Cheques.