Garden Waste FAQs

»

Garden Waste FAQs

Frequently Asked Questions about the Garden Waste Service

  • Q:

    What can I put in my bins?

    A:

    It's important that you put the correct rubbish or recycling in the right bin.

  • Q:

    Why do I have to pay for my garden waste to be collected?

    A:

    All councils are facing very severe financial problems and we are no different. We have reviewed all of our services, and to ensure we are able to fully fund essential services within our budget, we have had to take some difficult decisions.

  • Q:

    How much will I have to pay for my garden waste to be collected?

    A:

    The garden waste service is currently £35 per bin per year, roughly a cost of £0.67 per week.

  • Q:

    How do I pay for the garden waste?

    A:

    If you are a new customer and have not recently registered (within the last week) click on "Subscribe to the Garden Waste Service" page and follow the instructions. If you are an existing customer or have registered without paying (within the last week) click on either of the renewal pages. The easiest way for you to pay is Direct Debit, card payments are also accepted. We do accept payment by cheque however if you are a new customer the extra administration required to process a cheque and confirm payment may mean we need a few more days to get your new brown bin to you.

  • Q:

    Do I have to let you know if I no longer want to have a garden waste collection?

    A:

    Yes please, visit the garden waste do not renew webpage www.rother.gov.uk/GWDNR and fill in the form. Alternatively you can advise us by email Garden.Waste@rother.gov.uk

  • Q:

    I produce garden waste but do not wish to pay for its collection. What can I do with it instead?

    A:

    If you prefer you can take it to one of the household waste recycling centres for which there is no charge or alternatively, compost it at home.

  • Q:

    What if I sign-up to receive this service but then move house?

    A:

    If you move to another property in the Rother District, then just let us know by contacting Customer Services. Please remember to leave the brown bin(s) behind at your old address in line with the Terms and Conditions. If your new property already has a brown bin and service you will take over this garden waste service for the remainder of the current year. If there are no containers at your new property you will need to contact us and pay for a new registration at that property.

  • Q:

    How big are the Garden Waste bins?

    A:

    The bins are the same size as the current green wheelie bins with a 240 litre capacity. Smaller wheeled bins with a capacity of 140 litres are available on request.

  • Q:

    Can I have more than one Garden Waste bin?

    A:

    Yes, up to a maximum of 3. Each additional bin costs £35 per year. Please let us know how many you require when ordering.

  • Q:

    Live in a flat or receive weekly collections?

    A:

    You may still be able to have garden waste collected, but it will vary depending on your property. You can still register and we'll get in touch if there's a problem.

  • Q:

    What happens if I register for multiple bins and change my mind?

    A:

    No problem, we can collect any bins you no longer need. However, there are no refunds for returned bins. Alternatively, you can reduce the number of bins when you renew the service each year.

  • Q:

    Can I share a bin?

    A:

    Yes, but only one invoice can be raised with one collection address which you will have to agree.

  • Q:

    What happens if two people at the same address register?

    A:

    Only one garden collection will be registered as it is based on the address not the person.

  • Q:

    What happens if I have a gardener, can I still have a garden collection?

    A:

    If you pay a professional gardener to do your garden, that gardener is required to make his own arrangements to dispose of the waste they create. They must not use your bin.

  • Q:

    I currently get help with my collections. What will happen now I have to pay for the service?

    A:

    Nothing will change, as long as we know you are an assisted collection, this service will continue.

  • Q:

    Are there any concessions for the new Garden Waste service if I am elderly, disabled or on benefits?

    A:

    No, there are currently no concessions available. Waste can be taken free of charge to your nearest household waste and recycling site.

  • Q:

    When do I start to use my new brown bin?

    A:

    You should receive your brown bin(s) within 4 weeks of payment. Once you have your bin(s) please refer to when is my bin day available on the Rother website for your collection dates.

  • Q:

    How long does the garden waste service last ?

    A:

    The service runs over a fixed 12 month period from 15th July through to 14th July the following year. All registrations apply to this fixed period no matter what date you join the service. It is not the case that if you are a new registration your subscription will run for a full year from the day you join. The garden waste service is suspended over the Christmas period for 2 weeks, please see 'when is my bin day' or your garden waste calendar for collection dates.

  • Q:

    What can I put in my bin?

    A:

  • Q:

    Why is garden waste suspended over Christmas?

    A:

    At Christmas the amount of waste and recycling presented for collection increases dramatically. The collection vehicles from the suspended garden waste rounds are used to support the waste and recycling collections and help cope with the additional demand over Christmas.

  • Q:

    What happens if my garden waste freezes to the bin?

    A:

    If garden waste freezes to the inside of the bin and doesn't come out when tipped at collection it will need to be presented at the next scheduled collection when it hopefully has thawed out. We cannot request the contractor returns a few days later as it is not considered a missed collection.

  • Q:

    Can I recycle my real Christmas tree?

    A:

    Yes you can but it needs to be cut up so it fits in the brown bin. The main trunk will need cutting also if it is thicker than 4" 10cm across. It is not safe practice for the operatives to pick up whole trees and try to throw them directly in the back of the vehicle.

Powered by GOSS iCM