Improve our knowledge and understanding of Rother’s communities
- Improve the collection of data to show the demographics of the district (data sources like Census 2021 and performance measures)
- This will improve understanding of different characteristics within our district for our members and staff to use for district profile tools and training.
Encourage all residents to have a say in the decisions that affect them and get involved in their local communities
- Rother Equality & Diversity Steering group
- Consultations, surveys & focus groups
- Social media / My Alerts
- Complaints and feedback about services
Deliver services and customer care to meet the needs of all residents
- Customer service standards across the council
- Ensure an equality access to all service to meet the diverse needs of our residents
- To reduce complaints through self help and digitisation of services
- All public council meetings to be accessible
- Ensure that we provided access to our services through different accessible formats (website, interpreters and physical access to our buildings)
