Rother has teamed up with The Institute of Customer Service (ICS) as we are looking to improve customer service in all our departments.

We are asking 4000 of our customers to take part in an email survey that requests feedback on what you think of the service we provide.  We will then review this information and use it as part of our new  customer service strategy to help plan where we need to make improvements to become a more customer focused local authority.

If you are one of the 4000 customers that does receive our customer service survey by email, please spare a few minutes as your views do matter in helping us shape the service we provide you.

This will be the first of many surveys that we will be running so if you aren’t selected to take part there will be plenty of opportunity for you to provide feedback at a later date.  If you have any questions regarding the survey please contact Mark Adams, Customer Service Manager mark.adams@rother.gov.uk

Published: 7th September 2021