We carry out all our activities in a way that supports those we regulate to comply and grow.

We ensure that information and guidance is available to help those we regulate to meet their statutory obligations. Where you need advice that is tailored to your particular needs and circumstances we seek to provide this. We may have to charge a reasonable fee.

We use a risk based approach to target our resources, including in planning how we monitor and check compliance with statutory requirements.

We deal proportionately with breaches of the law as set out in our Environmental Health Enforcement Policy and Private Rented Housing Enforcement Policy including taking firm enforcement action when necessary.

Our service will be delivered in accordance with the requirements of the Regulators’ Code.

Working with businesses and others we regulate

In all your dealings with us you expect, and will receive, an efficient and professional service. Our team of officers will:

• Be courteous and polite.
• Always identify themselves by name in dealings with you, and provide you with contact details.
• Seek to gain an understanding of how your business operates and the pressures you face.
• Provide details of how to discuss any concerns you may have.
• If we can, agree time scales, expectations and preferred methods of communication with you.
• Ensure that you are kept informed of progress on any outstanding issues.
• We recognise that your business will receive advice and inspections from other organisations, and we will do our best to work with them to ensure that you receive the best service.

Helping you to get it right

We want to work with you to help your business be a success, and it is important to us that you feel able to come to us for advice when you need it. We won’t take enforcement action just because you tell us that you have a problem, unless there is a risk to public health or safety.

Where you need advice to help you meet your legal obligations we will:

• Provide advice that supports compliance and that can be relied on.
• Provide advice that is appropriate for your circumstances and is not overly burdensome.
• Provide clear advice that can be easily understood and implemented.
• Distinguish legal requirements from suggested good practice.
• Ensure that any verbal advice you receive is confirmed in writing if requested.
• Acknowledge good practice and compliance.