This page contains information regarding how to increase income and reduce costs to help offset the increases in the cost of living.
Information correct up to 23rd December 2022.
The following places offer free, warm, welcoming spaces for the public over this winter period across Rother.
Battle Baptist Church
Monday to Friday 9.30am- 2.30pm
Little Common Methodist Church
Friday 10am – 11.30am
St Peters Church Centre
Rye Baptist Church
Chapel on the hill
A national website – Find a Warm Welcome Space Today is also available to view, in addition to the list above.
A Winter Readiness leaflet has also been produced which you may find useful.
The Government have produced a web page with links to what cost of living support you could be eligible for.
Help for Households – Get government cost of living support
East Sussex County Council also have a web page for support with the cost of living.
Support with the cost of living | East Sussex County Council
Use these links to find out how you can save on energy costs:
Southern Water is currently supporting 127,000 households across Kent, Sussex, Hampshire and the Isle of Wight with bill payments.
Foodbanks are available in Bexhill, Battle and Rye.
Your local Councillor can also refer people for support, especially in an emergency.
Help to buy food and milk
Get help to buy food and milk. If you’re at least 10 weeks pregnant or have a child under 4 years old, you could get help to buy milk, fruit and vegetables.
The Council has received additional funding from East Sussex County Council through the Department for Work and Pension’s Household Support Fund (HSF). This limited funding has been made available to support households in the most need with food, energy and water bills. This fund will close on 31st March 2023 or when the fund has been exhausted, whichever is sooner.
Please see out dedicated webpage on criteria and how to apply Household Support Fund – Rother District Council
What is it? – £150 credit on electricity bill (or prepay voucher) for eligible households
- Split between electricity and gas bills from single supplier is sometimes possible
- Paid between October 2022 and March 2023
- Anyone who gets the Guarantee Credit element of Pension Credit
- Anyone with a low income AND high energy costs
Low income definition:
- Housing Benefit, income-related Employment and Support Allowance (ESA), income-based Jobseeker’s Allowance (JSA), Income Support, the ‘Savings Credit’ part of Pension Credit, Universal Credit
- Child Tax Credit or Working Tax Credit, if your household income falls below a certain threshold
Getting the Warm Home Discount
- You’ll receive a letter between November 2022 and January 2023 telling you about the discount if you’re eligible.
- Most eligible households will receive an automatic discount.
- Your letter will say if you need to call a helpline by 28 February 2023 to confirm your details.
- Contact the Warm Home Discount helpline if you do not get the letter by mid-January 2023 and you think you’re eligible.
If you’re not sure if you’re eligible, check online:
If you do not get a letter by mid-January 2023
- You’ll need to call the helpline before 28 February 2023.
- 0800 107 8002, Monday to Friday, 8am to 6pm
To make a referral to the Warm Home Check service go to www.warmeastsussex.org.uk or call 0800 464 7307 or text WARM to 80011.
The website is also full of handy tips to help improve your energy efficiency at home.
Winter Fuel Payment: Overview – GOV.UK (www.gov.uk)
Next claim period will be open winter 22-23
What you can get – Payments are between £100 and £300 depending on your circumstances.
How to claim – You usually do not need to claim winter Fuel Payment – you’ll get it automatically if you’re eligible.
If you have not got a Winter Fuel Payment before, you only need to claim if any of the following apply:
- you do not get benefits or a State Pension
- you only get Housing Benefit, Council Tax Reduction, Child Benefit or Universal Credit
- you get benefits or a State Pension but live in Switzerland or an EEA country
If you need to claim you can claim Winter Fuel Payment by phone or by post.
Winter Fuel Payment Centre
Email enquiry form
Telephone: 0800 731 0160
Getting help if you can’t afford your energy bills | Ofgem
Let your supplier know as soon as possible if you are worried you can’t afford to top up your bill or prepayment meter, contact your supplier straight away.
Ofgem rules mean they must offer emergency support.
In most cases, it’s best to get ahead of any problems with paying as early as possible, so let your supplier know that you’re struggling to pay – they’re obligated by Ofgem to help you come up with a workable payment plan, so the earlier they know, the better.
There are a range of options they might be able to offer on a case-by-case basis. You can ask for:
- More time to pay
- Payment breaks
- Payment reductions
- Access to hardship funds
However, your repayment plan is structured, don’t worry – your energy supply won’t be cut off.
If you are worried you can’t afford to top up your prepayment meter, contact your supplier straight away.
Our rules mean they must offer emergency support (in the form of loans, primarily). This includes:
- emergency credit if your meter runs low or runs out
- ‘friendly hours’ credit if top-up points are closed and your meter is running low. You can access this overnight, at weekends and on public holidays
- extra support credit if you are in a vulnerable situation and have few options to pay
- extra support credit while you work out ways to pay if you are in a vulnerable situation. For example, if you cannot leave your home because of the pandemic.
You will need to repay the credit from your supplier when you next top up. You can ask to agree these arrangements in a payment plan.
Suppliers must work with you to agree on payment plans you can afford. This includes reviewing a plan you have agreed before.
Discretionary Housing Payment (DHP)- The Council considers that the DHP scheme should be primarily seen as a short-term emergency fund. It is extra money that the Council can pay on top of the claimants normal Housing Benefit (HB) if it considers that extra help is required.
How does it work? – People in Bands A-D including people in receipt of the Single Person Discount or who pay less than £150 or do not pay Council Tax at all will be eligible for a one-time payment of £150 from the government.
- Government expects the vast majority of people who pay by Direct Debit to receive this money in April 2022. Councils will make these payments automatically.
- For households in Bands A-D who do not pay by Direct Debit, councils will have to contact people to get bank details and this takes longer. Payments will be made by 30 Sept at the latest.
- If you don’t pay by direct debit, it’s worth setting one up now – this will make it quicker and easier to get the £150. When you get the money, you can cancel your direct debit if you choose.
The Energy Bills Support Scheme provides a £400 non-repayable discount to eligible households to help with their energy bills over winter 2022 to 2023.
All households with a domestic electricity connection in England, Scotland and Wales are eligible for the discount.
The discount is automatic. If you get a message asking for your bank details, this could be a scam.
The discount will be applied to your monthly household electricity bill for 6 months starting in October 2022. You’ll get:
- £66 in October and November
- £67 in December, January, February and March
You’ll get the discount monthly, even if you pay for your energy quarterly or use a payment card.
Traditional prepayment meter users will get equivalent vouchers that you will need to redeem.
The Energy Bill Support Scheme (EBSS) Alternative Funding provides support to households not eligible for the automatic Energy Bill Support Scheme (£400 payment paid by energy suppliers). You may qualify for an EBSS Alternative Funding payment if you are:
- a park home resident and you pay the site owner for your electricity
- a housing association, social sector or private tenant or leaseholder, where your electricity is supplied by your landlord through a commercial meter
- a care home resident who has to pay some or all of the cost of your care
- you live in a houseboat on a residential mooring
- you are on a private electricity network, for example you are supplied by a heat network
- an off-grid household
- a traveller household on an authorised site
- a household living in a dwelling on business premises that is used wholly or partly for domestic purposes, for example a farmhouse or a flat above a shop
- a household in temporary or supported accommodation and you pay the landlord as a service charge for your electricity
This scheme is being led and funded by His Majesty’s Government with support to make payments from Rother District Council. To apply for a £400 EBSS Alternative Funding payment, you will need to fill out a short online form via the GOV.UK website Applications are made directly to His Majesty’s Government.
The latest date you can submit your application is 31 May 2023.
Rother District Council cannot accept direct applications from residents, you must apply through GOV.UK website. Anyone unable to use the digital service should call the national helpline on 0808 175 3287, lines are open Monday to Friday from 8am to 6pm.
Completed applications will automatically be passed to Rother District Council to check that all the eligibility criteria has been met and issue a payment of £400. Payments can only be made direct to a personal bank account in the applicant’s name, the application form will give you more information about this.
If you need to supply more information
If we have asked you to supply further evidence to support your application, you will need to email a scanned copy or digital photograph of the documents we have asked for. Your email should be sent to Energy.Rebate@rother.gov.uk and include your full name, the first line of your address and your postcode.