Are you friendly, confident and articulate?

Do you excel at delivering high‑quality customer service?

We are pleased to offer an exciting opportunity to join our Customer Services Team. The successful candidate will handle a wide range of customer enquiries via digital channels and over the telephone, covering services such as Waste and Recycling, Housing Benefit and Council Tax, Housing, Planning, and Environmental Health. Once fully trained, there will also be the opportunity to support face‑to‑face enquiries at our Community Help Point in Bexhill.

Our Customer Services Team works with complex information in a fast-paced environment. The role can be challenging, but it is equally rewarding for the right individual.
No two days are ever the same.

Applicants should have previous experience in delivering excellent customer service, with the ability to communicate clearly, actively listen, demonstrate empathy, and remain patient while resolving customer queries. Full training will be provided.

If you would like an informal conversation about the role, please contact Elaine Prince or Chris Green, Customer Services Team Leaders, via email: Elaine.Prince@rother.gov.uk or Christopher.S.Green@rother.gov.uk

The job description and application form is available to download below.

Please send completed applications and any enquiries to: recruitment@rother.gov.uk

The closing date for receipt of applications is midnight on: Sunday 8th February 2026.

Interview dates are to be confirmed.

We welcome applications from all backgrounds and community sectors.