Do you want to help to help and support people to resolve their housing problems?

An exciting opportunity has arisen to join our busy Housing Needs Team to help find creative housing solutions for our customers.

We are looking for an enthusiastic Housing Needs Officer to join our expanding, dynamic and innovative team providing housing advice and support to residents with housing problems. Experience of working with people in an advice or problem-solving capacity is required and we will offer opportunities for training and professional development.

This role will challenge you every day to use your excellent customer service and problem-solving skills within a supportive and motivated team, helping people in often complex and difficult situations, including homelessness.

Are you as passionate about helping people with housing problems as we are? If you can:

• Communicate effectively, in person, in writing and over the phone to really understand how to help people to resolve their housing situation
• Manage a caseload effectively within competing demands
• Collaborate with residents, other services and your colleagues & help them to find a lasting solution to their problem
• Understand homelessness prevention, relief and support, proactively working to prevent housing crisis.
• Analyse information meticulously and produce high quality written reports
• Skilfully negotiate with landlords and other external stakeholders
• Conduct interviews in complex and sometimes stressful situations

Then we want to hear from you.

This role will include carrying out interviews, home visits, liaison with other agencies, carrying out negotiations, agreeing and monitoring personal housing plans in addition to arranging temporary or permanent accommodation for customers facing homelessness. Drawing on your proven experience of dealing with customers in a busy front-line service, you will offer professional advice on a range of housing options to potentially homeless customers. By working with them to resolve their housing situation, you will demonstrate knowledge of housing/homelessness legislation, welfare benefit reforms, rent arrears procedures, private sector issues and will be able to handle a large and complex workload.

Please use the job description and person specification to tell us how you would be suited to this role.

If you are a recent graduate who is looking to begin a career in housing and have a passion to learn and develop a wide range of skills, this may be the role for you and we would be keen to hear from you.

What Rother District Council can offer you:

 We take pride in offering an excellent employee experience, with benefits including:

• a competitive salary and annual leave entitlement plus statutory holidays
• membership of the Local Government Pension Scheme
• flexible and hybrid working arrangements subject to service requirements
• training opportunities
• a range of staff benefits to help you boost your wellbeing and make your money go further

For an informal discussion regarding this vacancy, please contact Aron Hicks via email: aron.hicks@rother.gov.uk

The job description and application form are available to download from below.

Closing date for receipt of applications is midnight on Thursday 1st January 2026

Interviews will be held on Friday 9^th January, 2026

 We welcome applications from all backgrounds and community sectors