We are seeking a highly motivated and customer-focused individual to join our IT team as a first line IT Technician on our Service Desk.

As an IT Technician, you will play a crucial role in providing generalist IT support to employees and Councillors while supporting the Service Desk and Infrastructure Manager with technical projects. This is a fantastic opportunity for a driven IT Support Technician to join a dynamic team.

The IT department at Rother District Council plays a leading role in developing service delivery and assisting the Council’s digital transformation to become fit for the future. This is a really great opportunity for candidates to learn, grow and development to springboard a career within IT.

Please note that occasional working out of normal office hours will be required for this post.

Responsibilities include but are not limited to:

• Providing IT helpdesk support, including troubleshooting hardware and software issues on Windows, Office, and the 160 systems we run.
• Ensuring the smooth operation of key IT systems and equipment.
• Deploying IT equipment, ensuring proper setup and functionality.
• Collaborating with other IT team members to identify recurring issues and implement solutions to improve system performance and reliability
• Maintaining and updating IT equipment inventory, performing upkeep as needed.

Key Skills:

• Strong knowledge of Microsoft Windows operating systems, Office 365, and common desktop applications
• Working under pressure and dealing with competing demands and deadlines
• Previous experience in a similar first line support role, preferably in a public sector or local government environment
• A proactive and customer-focused attitude, with a commitment to delivering high-quality support services
• Excellent Communication skills, written and verbal

What Rother District Council can offer you:

We take pride in offering an excellent employee experience, with benefits including:

• a competitive salary and annual leave entitlement plus statutory holidays
• membership of the Local Government Pension Scheme
• flexible and hybrid working arrangements subject to service requirements
• training opportunities
• a range of staff benefits to help you boost your wellbeing and make your money go further

If you are customer focused and detail-oriented, and enjoy working as part of a team, then we want to hear from you.

If you would like an informal discussion regarding this vacancy, please contact Graham McCallum – Service Desk and Infrastructure Manager on: (01424) 787787 or via email: graham.mccallum@rother.gov.uk

The job description and application form are available to download from our website: www.rother.gov.uk/jobs

Closing date for receipt of applications is midnight on Sunday 11^th May 2025

Interview dates to be confirmed.

We welcome applications from all backgrounds and community sectors.