Complaints & Compliments

If you live in RDC owned or leased accommodation then we want to know when we could have done something better or if you are unhappy with something. We want to put things right.

It is really easy to raise a complaint. You can:

  • email your complaint to complaint.administration@rother.gov.uk
  • send a letter by writing to the Rother District Council housing team at Town Hall, Bexhill, TN39 3JX
  • telephone 01424 787000
  • speak to a staff member

We treat all complaints seriously and will ensure any actions or learning are implemented at RDC to make sure we are improving on what we do.

Residents of RDC owned/leased accommodation can also contact the Home РHousing Ombudsman (housing-ombudsman.org.uk) about their complaint, at any stage of the process. Our annual self-assessment will be available to view soon.

A copy of our complaints policy and leaflets will appear here soon.

We love hearing when we do well too!

We log and learn from the compliments too!

If you have other feedback or a compliment to leave we would be very happy to receive it. You can contact the main office (at the registered address above) or email kathryn.harlow@rother.gov.uk