The Housing Options service provides all aspects of housing advice to any person requiring it.

Rother District Council aims to ensure that all residents have access to affordable housing that enables a good quality of life.

The Housing Options service aim to prevent people becoming homeless by providing advice and assistance to help people find a solution to their housing problem.

What does the Housing Options service do?

Our Housing Options Team can:

  • try to assist you to keep your existing home
  • help you explore your housing options
  • give advice on the council’s statutory duties

What services can Housing Options offer?

The Housing Options Team offer a range of services to help people of all ages and circumstances. Where possible, we aim to make sure nobody actually becomes homeless. We do this by providing advice at an early stage about what housing options are available.

Who can the Housing Options service help?

Before speaking with a homelessness adviser you will need to complete an online form including as much detail as possible about your housing problem and any support needs within the household. Please click here to book an appointment

If you are one of the following agencies, please complete a Duty to Refer form and email to

  • Prisons
  • Youth offender institutions
  • Secure training centres
  • Secure colleges
  • Youth offending teams
  • Probation Services (Including community rehabilitation companies)
  • Jobcentre Plus
  • Social Service authorities
  • Emergency departments
  • Urgent treatment centres
  • Hospitals in their function of providing inpatient care.

We are able to provide advice to anybody who approaches the service. In some cases, we will give you information about other specialist agencies who will be better able to help you.

There are many situations where the Housing Options Team can help you in keeping your home. Examples include:

  • negotiating with landlords over rent arrears and tenancy issues
  • advice on Support for Mortgage Interest if you are no longer working
  • assisting with claims for Housing Benefit and Local Housing Allowance
  • offering advice and assistance if you are affected by domestic violence
  • offering advice on neighbour nuisance
  • offering advice on unfit properties
  • referral to tenancy support services
  • referral to supported housing schemes
  • Provide financial assistance, via a  loan,  to secure a home in the private rented sector – Please note that any financial commitments made without discussion with a member of Rother’s housing team will not be honoured, therefore do not pay any fees until you have agreement from your officer at Rother.
  • assessing applications from people who are homeless

How to contact the Housing Options service

Telephone: 01424 787000

If you have a housing emergency you are advised to contact the Community Help Point on 01424 787000. This service is available between 9.30am and 4.30pm Monday to Thursday and 10am and 4pm Friday.

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