It is the responsibility of a landlord or letting agent to ensure that their rental property meets all current legal requirements under the Renters Rights Act 2025, the Housing Act 2004 and other associated legislation.

Central government and housing charity Shelter have produced useful guidance on landlord/letting agent responsibilities and tenant rights and tenant responsibilities.

• Guide to the Renters’ Rights Act – GOV.UK
• Private landlords
• Renters’ Rights Act 2025 changes in force – Shelter England

If you feel that the property you are renting is unsafe or in need of repair you must first inform your landlord or letting agent of the problem.

Registered Social Landlords now also have statutory duties under the Social Housing (Regulation) Act 2023, to identify and remedy hazards in tenants homes within reasonable timescales. You should contact your landlord (the registered provider) first so they can investigate and, where necessary, carry out repairs.

If you have an issue with the service that you have received from a registered social landlord, follow the landlord’s complaints procedure (details should be on their website) and, if the complaint remains unresolved, you may escalate it to the Housing Ombudsman on their websites.

If a Landlord does not respond or fix the issue you can then report it to us through the form below.

We will investigate the issue and use the Housing Health and Safety Rating System to assess and score the issues before deciding what action, if any, we can take.

For more information please see our Private Sector Housing Enforcement Policy

If you have more than one issue, please select the main one from the menu and include any other issues in one report.