Rother District Council is committed to providing a high standard of services to our residents and customers as effectively as possible.
Sometimes we may do something wrong, or maybe we haven’t done something you think we should have done. When this happens we invite you to contact us so we can put things right.
You may have a service request or minor issue that can be rectified directly by the relevant department or Customer Services. In these cases, you can contact the department directly by using our Contact Us forms, or contact Customer Services at firstname.lastname@example.org, or by telephone on 01424 787000.
If your complaint is substantial, and you feel the council is guilty of maladministration or causing you injustice, you may wish to submit a complaint. To submit a complaint, you can use the online facility below.
Before submitting a complaint, please read the Customer Complaints Procedure below, which will clearly advise you of what to expect from the complaints process.
If your complaint relates to a Councillor, please view the Members Code of Conduct.
Complaints to the Local Government and Social Care Ombudsman
On the 26th March 2020 the Local Government and Social Care Ombudsman (LGSCO) suspended all complaint investigation for existing complaints and new complaints. From 22nd May the LSCO have resumed some complaint case work for existing complaints however they still remain closed to new complaints. The LGSCO main helpline 0300 061 0614 is open for two hours between 10am and 12 noon to answer general enquiries. More information can be viewed here https://www.lgo.org.uk/covid-link