Email

More of you are using email to contact us than ever before. We aim to ensure that your emails are dealt with promptly and effectively. Email customer.services@rother.gov.uk

We now also provide an email contact for every service that we provide. These are available on our website, linked from relevant sections of the site.

Details of all Rother District Council’s services can be found on our website. The website also provides information about how the Council is run – it is even possible to ask the Leader of the Council a question online.

The website provides email addresses and online forms, making it easier for you to contact us.

Phone

You can contact the Council via the telephone, please note that we do get a very large number of calls and there may be a substantial wait.

01424 787000

From 20th May 2020 our phone opening times will be as follows:

Monday: 9am to 5pm
Tuesday: 9am to 5pm
Wednesday: 10am to 5pm
Thursday: 9am to 5pm
Friday: 9am to 4.30pm
Saturday and Sunday: Closed

Help Points

We have taken the difficult decision to also close the reception at Bexhill Town Hall.  We have installed an intercom system at the front door to enable us to continue to deal with high priority cases, but would encourage you to contact us via our website or by phone unless your visit is absolutely necessary. 

Please also note that both Battle and Rye community help points also remain closed until further notice.

Out of hours contact

Customer can use our out of hours service to report extremely urgent events that cannot wait until the next working day. This includes:

  • car and house alarms
  • dangerous structures
  • If you are homeless and have no-where to stay tonight  – this includes if you are fleeing from domestic violence.

To report any of these phone our careline on 0330 123 3517

Calls to this number should cost no more than a call to a 01 or 02 number. In most cases calls are free as they are included your call plan but do check with your provider before you make the call.

Please note urgent noise complaints that affect whole neighbourhoods or trespass by people setting up encampments should be reported to the police by telephoning 101.

Lost, found or stray dogs should be reported to 01424 490034.

All other complaints can be reported via our website www.rother.gov.uk or by phoning back during or normal office hours.