Contact us

The quickest way to contact the correct department is to use our Contact Us page.  The contact us page will also provide you with useful information and links to assist you depending the nature of your enquiry.  If you are unable to find the information you need there will be the option to contact the department and also submit any associated information relating to your enquiry.  We aim to answer all enquiries as quickly as possible and sooner than our corporate standard of 10 working days.

Phone

You can contact the Council via the telephone, please note that we do get very busy and there may be a substantial wait.

01424 787000

From 21st November 2022 our phone opening times will be as follows:

Monday: 9.30am to 4.30pm
Tuesday: 9.30am to 4.30pm
Wednesday: 10am to 4.30pm
Thursday: 9.30am to 4.30pm
Friday: 9.30am to 4pm
Saturday and Sunday: Closed

Customer Help Points

We have 3 customer help points located in our 3 main towns.   Please note that if you are providing documents to any of our help points, we have a self-scan machine that will digitally send your information direct to the department required.   We are happy to assist you in using the self-scan machine however if you are providing a large quantity of information or cheque payments then please send to:

Rother District Council, Post Handling Service, PO Box 10665, Nottingham, NG6 6DZ.

(please ensure you include details of your return address and any reference numbers)

Bexhill

Rother District Council
Town Hall
London Road
Bexhill on Sea
TN39 3JX

Opening Times

Monday: 9am to 4.30pm
Tuesday: 9am to 4.30pm
Wednesday: 10am to 4.30pm
Thursday: 9am to 4.30pm
Friday: 9am to 4pm

There is limited free parking in the allocated visitor bays at the front of the town hall.
The building is fully accessible to all.

Battle

Battle Help Point
The Almonry
High Street
Battle
East Sussex
TN33 0EA

Opening Times

Wednesday: 9am to 2pm

We are co-located with Battle Town Council in the Almonry on Wednesdays. 
Nearest car parking is in Market Square or Mount Street Car Parks.
The Almonry has recently undergone a major refurbishment and is now fully accessible to all. 

Rye

Rye Help Point
Hub on Rye Hill
Kiln Drive
Rye Foreign
TN31 7SQ

Opening Times

Please Note: Due to staff shortages, our Rye office will be closed until further notice.

Tuesday: 9.30am to 4pm
Wednesday: 10am to 4pm

2 days are week we situated in the Hub On Rye Hill wellbeing centre. The facility offers free parking and is fully accessible to all.  If you require transport to the Hub on Rye Hill, please contact Rye & District Community Transport on 01797 227722 or contact them on their website http://www.ryecommunitybus.org/. There is a fee to cover the cost of pick up and drop off.

The Hub On Rye Hill offers a Citizens Advice Bureau service on Wednesdays 2-4pm where you can receive assistance such as help filling in forms

Virtual Community Hub Support

We are currently trialling a virtual community hub support service that is located in the heart of your community to assist those that most need our help.  You will be able to access support via a video call from a dedicated customer service officer, who can assist in the following areas:

• Housing
• Housing Benefit
• Council Tax
• Homelessness / Risk of homelessness
• Signposting to partner organisations such as Citizens Advice or HARC
• Additional rent support advice

This service is provided free of charge and you will be able to speak to a customer services officer quickly and without waiting in a phone queue.  No appointment is necessary. The virtual community hubs are currently at these locations:

Rye

Rye Foodbank
Rye Baptist Church
Cinque Ports Street
Rye
East Sussex
TN31 7AN

Wednesday: 1pm to 3pm

Bexhill

The Pelham
Holliers Hill Yard
Holliers Hill
Bexhill
TN40 2DD

Monday: 9.30am to 12pm
Thursday: 9.30am to 12pm
Friday: 9.30am to 12pm

Out of hours contact

Customers can use our out of hours service to report extremely urgent events that cannot wait until the next working day.

Out of hours times:

17:00 to 08:30 Monday to Friday

17:00 Friday to 08:30 Monday

This includes:

• car and house alarms
• dangerous structures
• If you are homeless and have no-where to stay tonight  – this includes if you are fleeing from domestic violence.

To report any of these phone our careline on 0330 123 3517

Calls to this number should cost no more than a call to a 01 or 02 number. In most cases calls are free as they are included your call plan but do check with your provider before you make the call.

Please note urgent noise complaints that affect whole neighbourhoods or trespass by people setting up encampments should be reported to the police by telephoning 101.

Lost, found or stray dogs should be reported to 01424 490034.

All other complaints can be reported via our website www.rother.gov.uk or by phoning back during or normal office hours.