More of you are using email to contact us than ever before. We aim to ensure that your emails are dealt with promptly and effectively. Email

We now also provide an email contact for every service that we provide. These are available on our website, linked from relevant sections of the site.

Details of all Rother District Council’s services can be found on our website. The website also provides information about how the Council is run – it is even possible to ask the Leader of the Council a question online.

The website provides email addresses and online forms, making it easier for you to contact us.


You can contact the Council via the telephone, please note that we do get a very large number of calls and there may be a substantial wait.

01424 787000

From 20th May 2020 our phone opening times will be as follows:

Monday: 9am to 5pm
Tuesday: 9am to 5pm
Wednesday: 10am to 5pm
Thursday: 9am to 5pm
Friday: 9am to 4.30pm
Saturday and Sunday: Closed

Help Points

Some face to face help is available by visiting one of our Community Help Points. Please note that not all services are available at our help points and that due to the high demand for this service there may be a wait when you arrive.

We are not able to take bookings or appointments for this service unless this is for new benefit claims. To book an appointment please use the above form or phone number.

We recommend contacting us by email or phone before visiting us as we can resolve most enquiries quicker this way and can advise you on anything you would need to bring if you are coming to our help points.

Bexhill Community Help Point

Monday, Tuesday, Wednesday and Thursday: 8.30am to 5pm
Friday: 8.30am to 4.30pm
Saturday and Sunday: Closed

Battle Community Help Point

Monday-Friday: 9am to 2pm
Saturday and Sunday: Closed

Rye Community Help Point

Monday, Tuesday, Thursday: 10am to 5pm
Friday: 10am to 4.30pm
Wednesday, Saturday and Sunday: Closed

Office opening times are subject to change, you may wish to telephone us prior to your visit to avoid disappointment.

Emergency contact

How to get help in an emergency…

The council are available to help with some emergency situations. If your emergency situation involves any risk to you, your property or another person please consider contacting the emergency services by dialling 999.

Outside of normal working hours

01424 787868

Please note: due to the COVID-19 outbreak lines are extremely busy so please be aware your call may be held in a queue.

Please note that noise complaints raised out of normal working hours will not be processed same day. Reporting these as an emergency will still incur the Council a charge and takes tax payer money from worthwhile causes. Please report any noise complaints within working hours on 01424 787550.

More information on noise complaints.