Contact us

The quickest way to contact the correct department is to use our ‘Contact Us’ page which can be found here.  The contact us page will also provide you with useful information and links to assist you depending the nature of your enquiry.  If you are unable to find the information you need there will be the option to contact the department and also submit any associated information relating to your enquiry.  We aim to answer all enquiries as quickly as possible and sooner that our corporate standard of 10 working days.

Phone

You can contact the Council via the telephone, please note that we do get very busy and there may be a substantial wait.

01424 787000

From 12th July 2021 our phone opening times will be as follows:

Monday: 9.30am to 4.30pm
Tuesday: 9.30am to 4.30pm
Wednesday: 10am to 4.30pm
Thursday: 9.30am to 4.30pm
Friday: 9.30am to 4.00pm
Saturday and Sunday: Closed

Help Points

The reception at Bexhill Town Hall is open and we will being seeing one customer at a time.  We have installed an intercom system at the front door to enable us to continue to deal with high priority cases, but would encourage you to contact us via our website or by phone unless your visit is absolutely necessary. 

Battle Almonry where our Battle Help Point is located is currently undergoing refurbishment and will reopen towards the end of September 2021

The Rye Help Point has closed permanently and is no longer located in Rye Library.  We are currently looking at alternative ways to support Rye and its surrounding community with virtual hubs and pop up help point hopefully starting from September 2021.  We are working with organisations such as the food bank to place support to where it is needed the most.     

Out of hours contact

Customer can use our out of hours service to report extremely urgent events that cannot wait until the next working day.

Out of hours times:

17:00 to 08:30 Monday to Friday

17:00 Friday to 08:30 Monday

This includes:

  • car and house alarms
  • dangerous structures
  • If you are homeless and have no-where to stay tonight  – this includes if you are fleeing from domestic violence.

To report any of these phone our careline on 0330 123 3517

Calls to this number should cost no more than a call to a 01 or 02 number. In most cases calls are free as they are included your call plan but do check with your provider before you make the call.

Please note urgent noise complaints that affect whole neighbourhoods or trespass by people setting up encampments should be reported to the police by telephoning 101.

Lost, found or stray dogs should be reported to 01424 490034.

All other complaints can be reported via our website www.rother.gov.uk or by phoning back during or normal office hours.