The quickest way to contact the correct department is to use our Contact Us page. The contact us page will also provide you with useful information and links to assist you depending the nature of your enquiry. If you are unable to find the information you need there will be the option to contact the department and also submit any associated information relating to your enquiry. We aim to answer all enquiries as quickly as possible and sooner than our corporate standard of 10 working days.
You can contact the Council via the telephone, please note that we do get very busy and there may be a substantial wait.
From 21st November 2022 our phone opening times will be as follows:
Monday: 9.30am to 4.30pm
Tuesday: 9.30am to 4.30pm
Wednesday: 10am to 4.30pm
Thursday: 9.30am to 4.30pm
Friday: 9.30am to 4pm
Saturday and Sunday: Closed
Customer Help Points
We have 3 customer help points located in our 3 main towns. Please note that if you are providing documents to any of our help points, we have a self-scan machine that will digitally send your information direct to the department required. We are happy to assist you in using the self-scan machine however if you are providing a large quantity of information or cheque payments then please send to:
Rother District Council, Post Handling Service, PO Box 10665, Nottingham, NG6 6DZ.
(please ensure you include details of your return address and any reference numbers)
Rother District Council
Bexhill on Sea
Monday: 9am to 4.30pm
Tuesday: 9am to 4.30pm
Wednesday: 10am to 4.30pm
Thursday: 9am to 4.30pm
Friday: 9am to 4pm
There is limited free parking in the allocated visitor bays at the front of the town hall.
The building is fully accessible to all.
Battle Help Point
Wednesday: 9am to 2pm
We are co-located with Battle Town Council in the Almonry on Wednesdays.
Nearest car parking is in Market Square or Mount Street Car Parks.
The Almonry has recently undergone a major refurbishment and is now fully accessible to all.
Rye Help Point
Hub on Rye Hill
Please Note: Due to staff shortages, our Rye office will be closed until further notice.
Tuesday: 9.30am to 4pm
Wednesday: 10am to 4pm
2 days are week we situated in the Hub On Rye Hill wellbeing centre. The facility offers free parking and is fully accessible to all. If you require transport to the Hub on Rye Hill, please contact Rye & District Community Transport on 01797 227722 or contact them on their website http://www.ryecommunitybus.org/. There is a fee to cover the cost of pick up and drop off.
The Hub On Rye Hill offers a Citizens Advice Bureau service on Wednesdays 2-4pm where you can receive assistance such as help filling in forms
Virtual Community Hub Support
We are currently trialling a virtual community hub support service that is located in the heart of your community to assist those that most need our help. You will be able to access support via a video call from a dedicated customer service officer, who can assist in the following areas:
- Housing Benefit
- Council Tax
- Homelessness / Risk of homelessness
- Signposting to partner organisations such as Citizens Advice or HARC
- Additional rent support advice
This service is provided free of charge and you will be able to speak to a customer services officer quickly and without waiting in a phone queue. No appointment is necessary. The virtual community hubs are currently at these locations:
Rye Baptist Church
Cinque Ports Street
Wednesday: 1pm to 3pm
Holliers Hill Yard
Monday: 9.30am to 12pm
Thursday: 9.30am to 12pm
Friday: 9.30am to 12pm
Out of hours contact
Customers can use our out of hours service to report extremely urgent events that cannot wait until the next working day.
Out of hours times:
17:00 to 08:30 Monday to Friday
17:00 Friday to 08:30 Monday
- car and house alarms
- dangerous structures
- If you are homeless and have no-where to stay tonight – this includes if you are fleeing from domestic violence.
To report any of these phone our careline on 0330 123 3517
Calls to this number should cost no more than a call to a 01 or 02 number. In most cases calls are free as they are included your call plan but do check with your provider before you make the call.
Please note urgent noise complaints that affect whole neighbourhoods or trespass by people setting up encampments should be reported to the police by telephoning 101.
Lost, found or stray dogs should be reported to 01424 490034.
All other complaints can be reported via our website www.rother.gov.uk or by phoning back during or normal office hours.