How the Council may be able to assist you if you are homeless or at risk of becoming homeless.

Are you homeless or at risk of losing your home?

Being homeless doesn't just mean you have nowhere to live at all - you can be homeless if:

  • You have a home but you cannot return to it because you, or a member of your family would be at risk of violence;
  • You have a home but have been locked out and cannot get in;
  • You have a home but it is unreasonable for you to continue to live there;
  • Your home is a moveable structure, for example a boat or a caravan and you have nowhere to put it legally.

If you are homeless or you are worried about becoming homeless you should contact us as soon as possible so we can advise you about your options.

What to do if you are homeless

  1. Contact the Housing Needs and Options Team online or by email, telephone or letter (our details are at the foot of this page);
  2. Or you can visit our Community Help Point at Town Hall, Bexhill-on-Sea:
    - 9:00am and 4:30pm Monday, Tuesday, Thursday
    - 9:30 am to 4:30 Wednesday and;
    - 9:00am to 4:00pm Friday.
  3. If you are homeless in an emergency outside these times you can telephone 01424 787868.

Preventing homelessness

Our aim is to prevent homelessness whenever possible and we will help you to keep your home whenever we can.

  • If you rent your home, we can advise you on negotiating with your landlord to delay or to stop you becoming homeless;
  • We can provide benefit advice to maximise your income;
  • We can provide debt advice and contact your landlord/mortgagor if debt problems are threatening your home;
  • We can refer you to other agencies for advice and support.

What we will do when you contact us

Losing your home can be a difficult time but most people do find somewhere else to live. The longer you leave it, the harder it will be to find a new home. If you are homeless or threatened with becoming homeless, you should contact us as soon as possible.

We will ask you questions about your present position and give you some initial advice. If we think there is a real risk of you losing your home we may arrange for you to speak further with an experienced adviser.

The adviser will find out more about your circumstances. Our main aim is to help you to stay in your home, but if this is not possible (for example if you are suffering or at risk from domestic violence) we will give you advice and help to find you somewhere else to live. We may put you in touch with other agencies for them to help you.

If there is nothing that can be done to prevent your homelessness you may be given an appointment to make a homelessness application - read the notes below on how this works.

Homelessness guide

What if I am homeless today?

Some applicants will qualify for emergency accommodation. We will only arrange this if we have reason to believe that you may:

  1. be homeless and;
  2. be eligible for assistance and;
  3. have a priority need.

Will the Council have to house me if I am found to be homeless?

We do not have to find housing for everyone who is homeless or threatened with homelessness. The duty owed by us depends on the following set of legal tests. These are whether the applicant:

  1. Is actually homeless;
  2. Is eligible for assistance;
  3. Falls within one of the priority need categories;
  4. Did not make themselves intentionally homeless;
  5. Has a local connection with the Council where the application is made.

An assessment of your circumstances will be carried out and you will be given a formal decision as to whether the Council has a duty to assist you will be given in writing.

Contact details 

Tel: 01424 787000

Email: housing@rother.gov.uk

Housing Needs and Options Team, Rother District Council, Town Hall, Bexhill-on-Sea, East Sussex, TN39 3JX

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