Customer Services Officer

Salary: Starting salary £18,776 per annum with the opportunity to progress up to £22,596 per annum, subject to performance (pro rata for part time)

Contract Type: Full Time - 37 hours per week

Contract Length: Permanent Contract

Are you friendly, confident and articulate?
Do you thrive on delivering outstanding customer service?

We currently have two opportunities to work within our dynamic Customer Services Team, currently based in the Town Hall. The successful applicants will be dealing with customers over the telephone on a wide range of matters including Waste and Recycling, Housing Benefit and Council Tax to name a few.
There is opportunity to further develop and deal with face to face enquires at our help points in Bexhill, Battle and Rye.

Our Customer Service Team deal with complex information and work under pressure in a fast moving environment. The nature of this role is challenging but also rewarding for the right candidate, as no two days are the same. Applicants will have previous experience in delivering excellent customer service and have the ability to actively listen, be empathic and show patience whilst finding resolution to customer needs. Full training will be provided.

The hours for both posts are as follows:

Post 1 – 37 hours per week
Monday to Thursday – 8.30am – 5.00pm
Friday – 8.30am – 4.30pm

Post 2 – 23.5 hours per week
Monday – 9.00am – 4.30pm
Tuesday – 9.00am – 2.30pm
Thursday – 12.00pm – 5.00pm
Friday – 9.00am – 4.30pm

If you would like an informal discussion regarding this vacancy, please contact Mark Adams, Customer Services Manager on telephone: (01424) 787726 or via email:

The job description and application form are available to download below.

Customer Services Officer (part time) application form

Customer Services Officer (full time) application form

Should you have any difficulty accessing our website, please contact the Recruitment telephone line: (01424) 787704.

Any queries and applications returned electronically should be emailed to:

The closing date for applications is Monday 6th April by Midnight.

Telephone & Face to Face Interviews will be held advised at a later date.

Successful candidates will be notified.

We welcome applications from all backgrounds and community sectors

Closing Date: April 6, 2020 at Midnight

Download Job Description