Live chat

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Live chat

Our live chat service is here to help you use our website and find the information you're looking for. It's free to use and means that you don't have to pick up the phone.

We're online Monday, Tuesday and Thursdays to from 8.30am to 5pm, Wednesday 9.30am to 5pm and Fridays from 8.30am to 4.30pm.

Live chat isn't available for every service that we offer, but it can be found on some of the pages within the following areas:

  • Benefits
  • Bins and recycling
  • Council Tax
  • Elections
  • Planning
  • Housing
  • Pest control
  • General Enquiries

 

Live chat on desktop and laptop

If you're using a computer, on pages where live chat is available it can be found on the right hand side of the page. A button will appear when an advisor is available to chat with you.

Live chat on mobile and tablet

If you're using a mobile device or tablet, on pages where live chat is available it can be found at the bottom of the page. A button will appear when an advisor is available to chat with you.

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