How to contact housing

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How to contact housing

housing@rother.gov.uk

Please use this email address for all enquiries regarding:

  • Homelessness Advice
  • Housing Options
  • Disabled Facilities Grants

homemove@rother.gov.uk

Please use this email address for all enquiries regarding:

  • Homemove
  • Bidding for properties
  • Housing Register

housingpolicy@rother.gov.uk

Please use this email address for all enquiries regarding:

  • Affordable housing and housing services strategy for the district
  • Policies and procedures relating to the Housing Service
  • Information and data about the need for housing in the district
  • Affordable housing development in the district

privatesectorlettings@rother.gov.uk

Please use this email address for all enquiries regarding:

  • The Rother Letting Service
  • Reporting empty homes

privatesectorhousing@rother.gov.uk

Please use this email address for all enquiries regarding:

  • Advice or complaints about living conditions
  • Fire Safety
  • Houses in Multiple Occupation

 

Opening hours

Housing Department - Housing Services for Rother District Council are provided at the Community Help Point in the Town Hall by appointment only. 

Opening Hours:
Monday, Tuesday, Thursday and Friday 8.30am to 4.30pm
Wednesday 9.30am to 4.30pm
Tel: 01424 787000

 

Out of hours contact

Out of Hours Contact Number: 01893 648467 / 01424 787868

The Council operates an out-of-office-hours emergency standby service which enables customers to seek advice and assistance regarding various matters, including housing and homelessness.

The out-of-office-hours emergency telephone number is 01424 787868 and is staffed by designated Duty Officers on a rota basis

The Standby Procedure is as follows:

  1. Housing Standby Officer receives call from Council Duty Officer, via either home telephone number or Standby Pager. The Council Duty Officer will provide details of the name, address and telephone number of the customer and the nature of their problem.
     
  2. Housing Standby Officer rings the customer to ascertain the customers circumstances.
     
  3. If the customer is homeless and has a priority need then the Council has an immediate legal duty to provide interim accommodation. In most cases this will be B&B accommodation.
     
  4. Priority Need is determined on whether the applicant, or someone in their household is:
  • ​Pregnant
  • Anyone following an emergency (fire, flood etc)
  • Anyone fleeing violence/racial harassment
  • Other special reason, eg. young person under the age of 18 who may be vulnerable under the Children Act (eg. a young person estranged from parents)
  • Severe ill health
  • Of pension age (60)
  • With a dependent child (up to 16, or 18 and in full time education
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