Rother District Council

RESOLVING COMPLAINTS ABOUT COUNCIL SERVICES

Our definition of a complaint is an expression of dissatisfaction with the action, or lack of action, taken by the Council on a matter which is our responsibility.

The Council believes that customers are the most important part of providing Council services. We are keen to provide efficient, caring and reliable services to the community and take a positive attitude towards finding out what our customers think of the way we provide these services. Sometimes, in spite of all our efforts, things do go wrong. This section explains how you can complain to the Council when you are dissatisfied with the service you have received, or unhappy because no action has been taken.

We want to know if you think we have:

• failed to do something we should have done
• done something wrong
• acted unfairly or discourteously

Customers telling us when things are not what they should be enables the Council to take action to put things right which means we can use complaints to help us provide better services.

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