Food Hygiene Rating Scheme - Information for Food Businesses

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Food Hygiene Rating Scheme - Information for Food Businesses

The Food Hygiene Rating Scheme aims to improve hygiene standards and help customers make a better informed choice when eating out.

FSA2

Under this scheme the Food Standards Agency publishes the ratings businesses receive on their hygiene and food safety so that customers can see how good (or bad) they are. While it is not yet mandatory to display ratings they are available to the public on the FSA national website and through phone apps.

This means that good businesses can finally get the public recognition they deserve for providing and maintaining high standards of food hygiene.

Which businesses are included in the scheme?

All food businesses that supply to the final consumer are automatically included. This means restaurants, hotels, cafes, shops, delicatessens, public houses, mobile traders, home caterers, schools, car homes and shops.

Some businesses are excluded as they don't sell to the final consumer, namely factories, importers, warehouses and transport companies, while some businesses, such as childminders, are exempted as they often provided only drinks and businesses.

How does the scheme work?

Food businesses are assessed by Rother's Environmental Health Practitioners (EHPs) during routine inspections. The frequency of inspection is determined by the risk of a business causing food poisoning or harm to customers or the public at large.

After the inspection the EHPs score your business against a number of criteria and calculate your food hygiene rating.

You will then receive a window sticker, signed and dated by the inspecting officer.

While there is no requirement to do so, you are encouraged to display your sticker so that customers can see them. If you do not display your rating then the public are advised to draw their own conclusions and about this should be.

Appealing a rating

If you are unhappy with your rating you can appeal within 21 days of receiving your rating. Your appeal will be conducted by a manager and a decision notified to you within 21 days.

If the appeal is upheld, your new rating will be issued. If the appeal is rejected then the reasons for this will be put in writing to you.

The appeal form is available in both word and pdf formats and should be returned to the address below:

Right to reply

Businesses have the opportunity to comment on their rating or explain to customers what you have done to improve hygiene.

It is not an opportunity to complain or criticise the food hygiene rating scheme or your food safety officer.

Comments must be made in writing using the forms below. We may edit comments in order to remove any offensive, defamatory, clearly inaccurate or irrelevant remarks. Comments will then be published on the website along with your score for customers to see.

Comments can be made at any time until the next scheduled inspection.

The right to reply form is available in both word and pdf format and should be returned to the address below:

Requested revisit

You will automatically be given your new rating following your routine inspection. Officers will also explain what needs to be done to comply with legal requirements, and comment on what can be done to improve a rating. If you then carry out works and recommendations to improve standards, you can request a revisit to review your rating.

You must make your request for a revisit in writing using the forms below, detailing what measures and works have been done since your inspection. Photographs and documents can be supplied to support your request. We do have the right to refuse your request if insufficient evidence is supplied to justify a revisit.

Once we receive your request we have up to three months to make an another unannounced visit. Based on this visit a new rating will be awarded if standards have sufficiently improved. We will not revisit within three months of the original inspection, unless only structural works or upgrades to equipment were demanded.

Your rating could also go down if conditions have deteriorated or if the improvements claimed have not been properly implemented.

You should be aware that you can only request one revisit between routine inspections.

The request a revisit form is available in both word and pdf formats and should be returned to the address below:

How to get a 5

To make sure your business gets a high rating you need to be practicing good standards of food hygiene and also completing your Food safety management systems.

For more information please download our pdf icon Guidance on Good Hygiene Practices [45kb] which also includes a check list of things you need to be doing.

Distribution of Food Hygiene Ratings

Find out how your food business compares to other business in Rother.

Further information

For more information about the scheme or to search for a rating visit the Food Standard Agency

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